v1.5.0 · 08.08.2026
Date: 27.09.2026
Version: 1.6.0
(1) These General Terms and Conditions (AGB) apply to all business relationships between flowgeist, owner Ralf Carsjens (hereinafter “flowgeist” or “provider”) and its customers (hereinafter “customer”) in the version valid at the time of conclusion of the contract.
(2) flowgeist provides its services to entrepreneurs within the meaning of § 14 BGB (German Civil Code) and to consumers within the meaning of § 13 BGB, insofar as the respective product conditions provide for this.
(3) These AGB apply to all contracts for the use of flowgeist products and platforms. The specific scope of services depends on the respective product (flowgeist ZERO, flowgeist UNI, flowgeist KITA, flowgeist TOOL, CombiJornada, DIRIGENT) and the selected tariff.
(4) Deviating, conflicting or supplementary General Terms and Conditions of the customer shall not become part of the contract unless flowgeist expressly agrees to their application in text form.
(5) In the event of contradictions between the contractual components, the following order of precedence shall apply: DPA (Art. 28 GDPR) → Individual offer → SLA → Product-specific AGB → These general AGB → Product description.
(1) Offers from flowgeist are non-binding, unless flowgeist states otherwise.
(2) The customer can create a test account via the website or the registration portal of the respective product. The test access is limited in time and free of charge; the test period is displayed during registration or use. Following the test period, the customer can book a paid subscription. flowgeist retains the test tenant for the customer to enable a seamless upgrade to production use. If the customer does not opt for a paid subscription, the test tenant is first archived 30 days after the end of the test period and deleted in accordance with the GDPR after a total of 60 days. Deviating onboarding models (e.g. access by invitation only or via a partner company) may result from the product-specific provisions.
(3) The application for conclusion of a contract is made by clicking on “Request offer” on the website. flowgeist sends an offer by email. The customer accepts the offer in text form. With acceptance, the customer declares consent to these AGB and to the enclosed DPA.
(4) The remuneration for the subscription plans and pay-per-use services is set out in the respective individual offer or order confirmation. No automated pricing via the website takes place.
(5) flowgeist may increase subscription prices if infrastructure, energy, license or personnel costs increase. The increase will be communicated at least 3 months in advance and no more than once per calendar year. The customer may cancel with one month’s notice.
(1) flowgeist makes the respective platform available to the customer via the Internet for temporary use against payment. The provision is made as Software-as-a-Service (SaaS).
(2) flowgeist guarantees monthly availability of 99% (SLA). Planned maintenance and force majeure are excluded.
(3) The customer obtains a non-exclusive, non-transferable right to use the platform within the agreed scope.
(4) flowgeist reserves the right to further develop the platform through bug fixes and security updates, provided this is reasonable for the customer.
(1) Remuneration for paid subscriptions is due monthly in advance.
(2) Pay-per-use services are billed monthly according to usage.
(3) All prices are in euros. VAT is shown separately where applicable.
(4) Payments are due without deduction within 14 days of invoice receipt.
(5) In case of default, flowgeist may claim default interest of 9 percentage points above the base rate and a default surcharge of 40 euros.
(1) The contract is concluded for an indefinite period. It may be terminated by either party with one month’s notice in text form.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) Terminations must be in text form (e.g. email).
(4) Upon termination, the customer is entitled to export their data in a machine-readable format (CSV, JSON) within 30 days. After a further 30 days, flowgeist may delete the data in accordance with the GDPR.
(1) The customer must use the platform only within the agreed scope and in accordance with the law. It is prohibited to: distribute illegal content, distribute malicious software, circumvent security mechanisms, pass on access to unauthorized third parties, and decompile or reverse engineer.
(2) The customer is responsible for the security of their access credentials.
(3) The customer shall indemnify flowgeist against all claims made by third parties due to the customer’s breach of obligations.
(1) flowgeist provides the platform in its current, contractually compliant version.
(2) Non-fault-based liability for initial defects is excluded, except in cases of injury to life, body or health, guarantee violations, and intent or gross negligence.
(3) Defects must be reported immediately in text form.
(4) Claims for defects become time-barred in twelve (12) months, without prejudice to statutory exceptions.
(1) flowgeist is liable without limitation for injury to life, body or health, guarantee violations, and intentional or grossly negligent breaches of duty.
(2) In case of slight negligence, flowgeist is only liable for breach of essential contractual obligations, limited to typically foreseeable damage.
(3) Liability is limited to the subscription remuneration of the previous contract year, maximum 12,000 EUR.
(4) Liability for data loss is limited to the effort required for restoration with proper backup.
(5) Liability for indirect damages is excluded outside the cases of paragraph 1.
(1) flowgeist processes personal data in accordance with the GDPR and the BDSG.
(2) The detailed privacy policy for each product is available at legal.flowgeist.de/{lang}/datenschutz/{product}.
(3) Where flowgeist processes personal data on behalf of the customer, a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR will be concluded.
(1) The parties undertake to maintain confidentiality of confidential information for five (5) years. Trade secrets are kept confidential without time limit.
(1) flowgeist is released from its obligation to perform when fulfillment is prevented by unforeseeable circumstances not attributable to flowgeist.
(1) All content created by flowgeist is the property of flowgeist or its licensors.
(2) The customer obtains a non-exclusive, non-transferable right to use the platform during the contract term.
(3) The customer retains all rights to the data entered. In accordance with Regulation (EU) 2023/2854 (EU Data Act), the customer has the right to access and export their data.
(1) flowgeist provides support via a ticket system (where available in the respective product) and by email to the contact address stated in the legal notice.
(1) flowgeist reserves the right to change these AGB with 6 weeks’ notice for non-material changes.
(2) The customer may cancel with one month’s notice if they disagree.
(3) Material changes require the customer’s express consent.
(1) The law of the Federal Republic of Germany applies, excluding the CISG. For customers based in Spain, Spanish law additionally applies where mandatory consumer protection provisions require it.
(2) Exclusive jurisdiction is Mettmann, insofar as legally permissible.
(3) The contract language is German. For customers in Spain, the contract language may be agreed in Spanish.
(4) If a provision is invalid, the remaining provisions remain in effect.
flowgeist
Owner: Ralf Carsjens
Eidamshauser Straße 13
40822 Mettmann
Germany
Contact:
Email: info@flowgeist.de
Phone: +49 155 109 251 22
| Version | Date | Key changes |
|---|---|---|
| 1.5.0 | 08.08.2026 | Modularization for central legal page, scope extended to all products |
| 1.6.0 | 27.09.2026 | Code alignment: flowgeist UNI added to product list, test-phase deletion period aligned with actual archive/delete logic (30 days archive + 30 days deletion), onboarding variants added, support channel generalized (ticket system not available in all products) |
Status: 27.09.2026 Version: 1.0
flowgeist DMS (EuroDMS) is a cloud-native multi-tenant, multi-brand platform for car dealerships and dealer groups in Europe (European Dealer Management System). The platform is built as a modular monolith and includes, depending on the booked scope of services, in particular the following modules:
(1) The platform is offered in various plans or module scopes. The specific scope of services is set out in the product description or the individual offer; remuneration is set out in the individual offer.
(2) There are no pay-per-use services.
(1) Multi-tenant and multi-brand architecture: Each customer receives an isolated tenant; tenant separation is enforced at database level through Row-Level Security (RLS). Multiple brands and locations can be mapped within a tenant.
(2) Access: Access is granted after conclusion of the contract by provisioning the tenant or inviting users. There is no public self-service registration.
(3) Authentication: Login is via Keycloak (OpenID Connect/JWT); passwords are hashed with scrypt; multi-factor authentication via TOTP (RFC 6238) is available.
(4) Payment processing: The platform does not offer integrated payment processing for end customers; flowgeist does not store credit card data.
(5) AI features: The platform contains an AI layer (copilot, predictive insights, agent orchestration). AI processing takes place exclusively on EU-resident models (Azure OpenAI EU or self-hosted models such as Mistral/Llama) with RAG on the customer’s own tenant data; DMS data does not flow to public models. The AI features are designed for limited/minimal-risk use cases within the meaning of the EU AI Act; an AI register documents the AI systems in use.
(6) Optional integrations (customer-configured): Via the Integration Hub, interfaces to third-party systems can be activated, in particular OEM connectors (including BMW, Mercedes-Benz, VAG, Stellantis incl. OEM SSO), STAR, and third-party providers such as DAT/Schwacke, DATEV, PEPPOL, banks and charging network operators. These integrations are only activated after customer-side configuration; depending on usage, personal data may be transmitted to the respective third-party system. The operator of the third-party system is itself the data controller.
The customer is responsible for the accuracy and completeness of the vehicle, customer and business data entered. flowgeist assumes no liability for the accuracy of data entered by the customer or ingested via third-party systems.
| Version | Date | Material Changes |
|---|---|---|
| 1.0 | 27.09.2026 | Initial version as product-specific T&C module (code-verified against flowgeist-dms / EuroDMS) |
© 2026 flowgeist – Ralf Carsjens · All rights reserved